FAQ

Who is X2O Vapes?

X2O Vapes is an e-cigarette company based out of Dallas, Texas. We sell are wide range of products from starter kits, box mods, and e-liquid.

What does X2O Vapes sell?

We started by selling starter kits aimed primarily at convenience stores and smoke shops. Now as the market has evolved and more powerful mods have become a main staple in the e-cigarette market we are developing RDAs, sub ohm tanks, and mods that output up to 150 watts of power.

Where can you use X2O Vapes products?

X2O Vapes products can be used in any public place that allows the smoking of traditional cigarettes. As always these can be used in the comfort of your own home without having to worry about the lingering scent of tobacco in your home.

How can I order X2O Vapes products?

You can order X2O Vapes products from our website, www.x2ovapes.com, or by calling us at 1-888-597-6653.

How old do I need to be to order X2O Vapes products?

In accordance with United States law you must be over the age of 18 to purchase an e-cigarette or e-liquid. Anyone under the age of 18 should not use our e-cigarettes.

Where are X2O Vapes products carried?

X2O Vapes can be found in more than 40,000 stores around the United States. At the bottom of our website you can search to find a shop near you that carries X2O products.

What is the shipping policy?

We offer three different shipment options UPS Ground, 2nd Day Air, and Next Day Air. Once your order and payment is received your X2O products will be shipped out the next business day.

What is the warranty policy?


Follow this link to view our warranty policy.

How to I file a warranty claim?

Follow this link to submit our warranty claim form. Be sure to print out a copy to be included with your product being sent back for a warranty claim.

How should I charge my device?

All X2O Vapes e-cigarette devices should be charged with a computer USB port and or 1 amp wall charger.

What e-liquid should be used with X2O Vapes products?

We recommend using our X2O Extreme e-liquid and Epicurean Reserve in our tanks as they have been specifically made for our coils.

Are X2O Vapes products available internationally?

X2O Vapes products can be found in many countries throughout the world, including: Columbia, Chile, South Africa, Sweden, Norway, France, Austria, Mexico, South Korea, Canada, and Mexico.

Why is X2O Vapes verifying my Age?

X2O Vapes is committed to only selling their products to adults and to protecting your identity and privacy online. As a part of meeting that commitment, X2O Vapes uses a non-affiliated third party age and identity verification company, Veratad Technologies, LLC, to assure that customers online are of age to purchase their products and are who they say they are.

Veratad’s AgeMatchSM Age Verification services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information submitted by you. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions.

How does Veratad’s Age Verification work?

Veratad’s access to public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related (“out-of-wallet”) historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.

Is the information I provide secure?

Absolutely. Veratad’s secure 256bit encryption technology ensures the safe delivery of the information you provide online. In addition, Veratad DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

What happens if I cannot be verified by the Age Verification process?

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, your account will be placed on hold until an X2O Vapes representative contacts you to manually verify your age. If you would like to contact us regarding this matter please email us at info@x2o-usa.com or call us at 1-88-597-6653.

I live outside of the U.S. can I be verified?

X2O Vapes’ use of Veratad’s Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is un-available. [Military Addresses outside of the US are acceptable]

 
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