Effective Date of Current Privacy Policy: February 16, 2016

 

We Share Your Concerns About Safeguarding Personal Information

 

We fully understand the need to protect your personal information while online. This Privacy Policy (referred to later as"Policy") describes our practices regarding the collection and use of information throughout our website, located at www.X2OVapes.com (referred to as the "website" or “site”). By using the website or obtaining any product or service through this website, you agree to the limited collection and use of information as outlined in this Policy. If you do not agree to this Policy, do not use the website.

 

We may from time to time update this Policy to reflect changing technology and other factors. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Policy. You can determine when this Policy was last revised by checking the "Effective Date of Current Policy" legend at the top of the Policy. YOUR CONTINUED USE OF THIS WEBSITE FOLLOWING OUR POSTING OF A CHANGE NOTICE WILL CONSTITUTE ACCEPTANCE OF ANY CHANGES MADE TO THIS POLICY.

 

X2OVapes.com collects two basic types of information during your visits to our Site.

 

First, we collect non-personally identifiable information. This is general information that cannot be traced to individuals and contains no personalized data, think of it as a simple census form. When visitors come to the site, we collect and aggregate information indicating,among other things, which pages of the site were visited, the order in which they were visited and which links on the site were clicked by visitors.Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site.Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the general geographic location of the visitor’s point of connectivity. We then use this information in making modifications and improvements to the site to provide you the user with both a smoother and more efficient shopping experience.

 

We also use non-invasive "cookies" and other tracking technologies to collect non-personally identifiable information which we then use to provide you with an easier shopping experience. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. These cookies do not track other websites you might visit and they do not plant malware on your computer. Our non-invasive cookies simply make it possible for us to recognize your browser once you visit our website. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the website. If you are uncomfortable with the cookies on your computer, you can always remove them by accessing the options menu of your browser. Please refer to your browser’s help menu for more specific directions if needed.

 

Second, we collect personally identifiable information as needed to provide you with requested services and to process any order you might place. In general, our website uses an order form, a registration form and a newsletter request form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information, such as your name, email address, physical address, telephone number and credit card number to receive the requested service. We may use your personal information, including date of birth, to verify your identity and age for legal and regulatory purposes.

 

Further, when you use the website to purchase a product or service as a gift, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient so that we can deliver the gift to them if requested.

 

Please take some time to familiarize yourself with the different ways that www.X2OVapes.com uses the information that we gather.Keep in mind that, while we encourage all third parties involved in running our business to adhere to our policies regarding the privacy of our visitors and to handle personally identifiable information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties.

 

Non-personally identifiable information

 

We use non-personally identifiable information, such as your IP address and the pages that you visit on our website, to help diagnose problems with our servers and to administer our website and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and website usage trends. This information aids us in merchandising and in developing the design and layout of the website.

 

We also might share aggregated statistical data and other non-personally identifiable information with our current and potential business partners, and with our service providers to help them provide similar services.

 

Personally identifiable information

 

We use personally identifiable information collected from you to complete transactions initiated by you, particularly the sale and delivery of products and services. Your personally identifiable information is also used to get in touch with you when necessary regarding questions about any order you might place. We may also use personally identifiable information to contact you to make sure you are satisfied with our goods and services or to find out how we can serve you better. Your decision to participate in any survey or questionnaire about this is completely voluntary. Further, we may use personally identifiable information to conduct in-depth marketing research regarding our customers and potential customers.

 

Financial information (credit card numbers, credit card expiration dates, billing address, and so forth) is used solely to bill you for products and services and we make every effort to keep your information secure from theft or fraud. We use industry standard encryption technologies,and all credit card/bank information submitted on this web-site is transmitted directly to our credit card processor and never stored locally on our web servers. As a further precaution, our staff has no access to your financial information.

 

You may, from time to time, receive information from us regarding new features, new products and services and special offers we think you'll find valuable. If you'd like to opt out of receiving future mailings from us, please Click Here and contact us.

 

We also may use your personally identifiable information to "pre-populate" forms that are used by the website to facilitate transactions with us and save you from entering every data field on the checkout.

 

Special instances when we might use personally identifiable information are discussed below.

 

Children

 

This website is not directed at children, and we do not knowingly collect any information from children. If we learn that we have received identifying information from a user under the age of 13, we will delete this information.

 

Gift Recipients

 

As noted above, we collect personally identifiable information regarding gift recipients and people to whom you may wish to give gifts in the future. This is done so as to accommodate proper gift delivery to such recipients and remind you of upcoming gift-giving occasions. We do not sell or rent any personally identifiable information that you provide to us about such persons, but gift recipients may, from time to time, receive offers from us and our subsidiaries via postal mailings regarding new features, new products and services and special offers we think they will find of interest.In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related postal mailings from us.

 

Service Providers

 

We work with or may contract with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the purpose of providing such services and is limited to the intended purpose only.

 

Further, we may use selected reputable third parties for marketing, targeting and analysis purposes. Some of these third parties maybe given access to some, or all, of the information that you provide to us and may use cookies or other tracking technologies in connection with providing their services. To the extent that we provide your personally identifiable information to such third parties, we restrict their ability to use such information for their own marketing purposes to the best of our abilities;however, we cannot be responsible for the privacy policies or practices of such third parties.

 

We do not disclose an individual customer's personally identifiable information to third parties for any third-party direct marketing purposes. If you have been contacted by a third party, other than us or one of its subsidiaries, who is privy to information you provided us, please contact our customer service department immediately and we will do everything in our power to investigate the issue. In addition, we also allow you to decide whether you want to receive further marketing information from us. If you do not want us to send you announcements or special offers by email, please Click Here and inform us of such.

 

We may at times administer online surveys in connection with the website in which we ask you for demographic information and opinions. We do not ask you for personally identifiable information as part of a survey. We use the collected survey data on an aggregated basis to better understand the needs of all of our customers.

 

We may send to you periodic announcements regarding status updates, service changes concerning the website and other administrative matters.

 

Subject to applicable law, we reserve the right to release information concerning any website visitor where such visitor is believed to be in violation of his or her obligations to us, is involved in (or is suspected of being involved) in any illegal activity, in response to civil subpoenas and discovery requests, to protect the interests of our business, our customers or others, and as otherwise permitted or required by law as regards to these special cases.

 

Emails from us or its business partners, and the website itself, may contain links to other Internet websites, including sites that may or may not be owned or operated by us. Unless otherwise explicitly stated, we are not responsible for the privacy practices or the content of such websites, including such sites’ use of any information (such as IP number,browser type or operating system) collected when email recipients or website visitors click through links to those sites. If you visit such websites, we encourage you to become familiar with the privacy practices of the sites to ensure a safe browsing experience.

 

Other

 

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence− for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

 

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to there relevant third party.

 

We endeavor to use reasonable security measures to help protect against the loss, misuse and alteration of personally identifiable information that is under our control. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100%secure. As a result of the foregoing, while we seek to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the website. You provide all such information at your own risk,but please remember that these risks can be minimized by using responsible browsing habits such as the use of anti-virus software and similar protection measures.

 

If you have signed up for an account through our website, you may update your mailing address, email address, name or telephone number by visiting the homepage and clicking on "My Account" locate data the top of the page. After signing in, you can access this personal information by clicking "your account details" located in the menu options at the center of the page. This takes you to a page with all of the account information we store locally about you. Please take the time to make sure your information is accurate for timely delivery as well as keeping your mailing preferences updated.

 

If you have any questions about this Policy, the data collection and usage practices of this Site, or your dealings with this Site, wish to amend or delete the information we have on file except where it is not physical or legally possible to do so based on the circumstances, or if you wish to report a violation of this Policy, you can mail us at:

 

Customer Service
X2O Vapes
2861 Congressman Drive, Suite 300
Dallas TX 75220
OR by clicking This Link

 

Your rights

 

Data privacy law gives you the right to access information held about you. Your right of access can be exercised in accordance with applicable legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

 

We respect your right to privacy. We are committed to quality customer experience. We constantly review your feedback to find ways to improve and enhance your shopping experience. You can tell us what you think by sending us an email or contacting our customer care department toll-free at 1-888-597-6653.

 

This privacy policy is designed for your protection.We will never share your personal information with a third-party in a manner inconsistent with this policy.