Warranty Terms & Conditions
X2O Limited Warranty Policy 1: EFFECTIVE DATE: MAY 26, 2015 Limited 30-Day Warranty:
Limited 30-Day Warranty:
X2O Vapes (“X2O Vapes” or“We”) warrants to end users who are original purchasers of its e-cigarettes hardware, except for coils and consumables, that such products shall contain no defects in materials and workmanship under normal use for thirty (30 days after purchase (“Warranty Period”). We guaranty to end users who are original purchasers of the glass for re-buildable atomizers that such products shall be free from defects in materials and workmanship for thirty (30) days after purchase (“Warranty Period”).
Definition of Consumables: Refill Cartridges, clearomizers, Disposable Electronic Cigarettes, e-liquids, and apparel.
If a physical defect arises within the Warranty Period as referenced above, and a claim is received from the endures who is the original purchaser by X2O Vapes within thirty (30) days of the close of the Warranty Period, at its option, and to the extent required by law, X2O Vapes will exchange the product with a new product or with a substantially similar replacement product.
Within 30 days of the close of the Limited Warranty period a Limited 30-Day Warranty claim must be submitted with the following: the product in the original packaging and original proof of purchase showing that the qualifying product was purchased within the Warranty Period along with the limited warranty claim form found at www.x2ovapes.com to the below address-
X2O Vapes Warranty Claims
2861 Congressman Lane, Suite 300
Warranty's void if:
- Product instructions have not been followed.
- The product is tampered with or damaged by the user through negligence or illegal use.
- The product has been physically abused.
- The product is charged above a 1 amp charge rate.
- The product is modified or altered from the original X2O design.
- Battery failure, as applicable, is due to misuse.
No registration necessary. You are covered by this Limited Warranty if you live in the United States. Notice to a retailer or wholesaler is not notice to X2O Vapes of any claim. If you do not fill out the “Send It Back”form on our website before mailing your product to be evaluated for a defect,the product sent in will be discarded.
THIS LIMITED 30-DAY WARRANTY IS EXCLUSIVE AND REPLACES ALL OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS AND GUARANTEES, WHETHER EXPRESS OR IMPLIED, WHETHER BY STATUTE, AT LAW OR IN EQUITY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This limited warranty is your exclusive warranty from X2O Vapes and represents the SOLE REMEDY available to any end user buyer of X2O Vapes products. X2O Vapes makes No OTHER REPRESENTATIONS, CONDITIONS, GUARANTEES, OR WARRANTIES of any kind other than that stated herein. X2O WILL NOT BE LIABLE IN ANY EVENT FOR CONSEQUENTIAL, PUNITIVE, SPECIAL, INCIDENTAL, OR OTHER SIMILAR DAMAGES OF ANY KIND, including PROPERTY DAMAGE, PERSONAL INJURY, OR OTHERWISE, whether any claim against it is based upon breach of this warranty, negligence, strict liability in tort, or for any other cause. Some jurisdictions do not allow limitations on or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The United Nations Convention on Contracts for the Sale of International Goods shall NOT apply either to the sale of the X2O products or to this limited warranty.
 This Limited Warranty Policy Version 1.applies to product currently sold. X2O Vapes reserves the right to change its Limited Warranty Policy with respect to any future products that it sells across all of its brands.